FNB, I am Tired!

I have had enough of this bank and their horrible ***** department services. So last year, I found out someone had a copy of my smart card ID (front only), went to FNB, and opened multiple loans, credit cards, and mobile accounts under my name. I went to my nearest FNB branch, and the matter was handed over to the ***** department. Two months later, I was told one of the loans was being paid off, as it was clear that this was an identity theft case. Mind you when I asked to check the documents used to open all these accounts, fistly, the barcode used on the ID was not mine, secondly, the address used was not mine, thirdly, the email and contact number were not mine, and lastly, The loan papers DID NOT have a signature (this one is soo bizarre to me). Now I am writing this out of frustration because I have been having a back-and-forth with this bank for over 6 months now. The other accounts have not been investigated or, worse, dealt with. I have been calling them twice a week since last year September to ask them what is the progress with this matter, and I'm constantly being told they will get back to me. WHEN?? My credit record is on the line, and I honestly hate the fact that there are debts attached to my name, and nobody cares to do their job so I can be cleared from all this. And to top it all, I have debt collectors calling me on behalf of FNB- the audacity!! And to make matters worse, I DON'T even bank with FNB; I never have, and I WILL NEVER!!!!!!!