FNB, I am not working due to COVID 19. I am not earning money - Do you think playing with peoples money is a joke?

I am sorry Hello Peter, I know you wanted positive reviews but I just am so frustrated. There are so many things that FNB are just NOT doing. They offer Covid 19 relief - you apply and hear nothing back. You follow up and the only response you get is an automated message.

However my biggest gripe with FNB is I was a private client until a month ago, when I could not justify paying monthly fees for no service. While still being with Private banking, I requested a policy to be cancelled. I was not benefiting from it because of course the T&C's basically just say let us take your money, we will pretend we will pay you out but actually we wont.

I requested this cancellation on the 2nd April 2020... I have subsequently been charged twice for this policy which I wanted cancelled.

Absolutely nothing has been done about my numerous attempts with call requests and emails to cancel and refund me.

FNB, I am not working due to COVID 19. I am not earning money - Do you think playing with peoples money is a joke?