Fnb I am disappointed!

A few months ago my bank card was swallowed by a bank teller.I went to the Secunda Fnb branch to get a new card.I specificially asked the guy if the bank was going to charge me for a new card since I felt its not my fault that the card was swallowed.He said no they will not charge me.After a few days I saw that they actually did charge me R110 for a mistake from their side.Then on Tuesday 26 Nov I had to get a new card again because the chip malfunctioned.Same story-I had to speak to a consultant on the phone in the bank and she assured me that they will not charge me a R110 because its not my fault.Now I see that I have been charged.Why are these people lying to me each time.I would like FNB to refund me R220 for both the cards that they told me they were not going to charge me for.I have been with this bank for more than 20 years-is this what you get from being loyal-dishonest consultabts who lies!This is unacceptable!!