FNB- How we won't help you at your cost

As a FNB client, since 2005, and to date having had and having a number of your products - Wesbank, Law-on-Call, Smart Bond, Revolving Loan, x 4 Business accounts, Cheque account, Multiple Savings pocket accounts, Money on Call accounts, 32 day Notice accounts & a Family Funeral Plan - I would assume that someone like me would have earned some value from FNB as a service provider. In fact, one can easily see that FNB is my and my family's preferred bank. But a simple thing like settling a Revolving loan, coupled with yearly ridiculous Ebucks qualifications, has led to confirming just the opposite. On 11 June my wife and I went to Tokai branch to settle 2 FNB loans (her personal loan and my revolving loan). The girl helping us advised that we should pay it ourselves via the app or internet. She did her most by just getting the correct account details with settlement amounts. Not paying any mind to our purpose for coming to the bank -TO SETTLE THE ACCOUNTS - she insisted on selling us a credit card. After returning home (17km away) with not much being done and our time and fuel wasted, we paid and settled the accounts. Thereafter we had to call in, at our expense again, to have FNB cancel the accounts which ensure that it would be closed. To date I can not get through to the correct department. I called the number on the revolving loan statement, at my expense, and ended up having to go through stupid x2 verification methods costing me 7 minutes, only to end up with personal loan department. Thereafter I waited online about 20 minutes only to hang up because of waiting too long. Called again (another double verification taking about 5 to 7 min) and same thing happened but this time I asked the person helping me to please get someone to call me. Just like the other time, he gave me the same number I have been dialing to get to correct department, which in turn will cause me to end up at his department! IDIOTS My account has since been debited *R172 and will be debited again *R172. To my understanding I have one all that I could in order to close this account. I have spent my time and money on ensuring that it is settled but not FNB. PLEASE CAN SOMEONE IN THE REVOLVING LOAN DEPARTMENT CALL ME AND SETTLE THIS ACCOUNT! It's a simple thing.