FNB - HOW WE WON'T HELP YOU!

I have banked with FNB for over 30 years in fact my first banking account was opened when they were still Barclays Bank!! I recently went to the Howick Branch to enquire about consolidating my overdraft and credit card into one account. I was told that they could not help me as they do not do debt consolidation! I was told the 'system' would not approve another loan as I had an overdraft and credit card already I KNOW THAT_ I DON\T WANT MORE DEBT! I want to consolidate what I already have into a more affordable single account. Eventually after much debate about who was in control of the bank - "The system\"" or a person"