FNB: HOW WE DO NOT WANT TO HELP YOU

I have a personal loan: ***389 On the 2nd March 2019 I paid an amount of R 1215-00 towards the pers loan in order to settle the loan as per the outstanding amount.

I was not aware at this stage of the settlement letter required before the transfer. The amount was trnsfer from my savings (***)

On the 4th or March 2019, I called the Pers loan dept to notify them of my payment. I was then notified that I should have called them before the transfer was made for a settlement quote. I spoke to Janet Khumalo. She advised and requested that I please fwd her the proof of transfer made for her to finalise this and sort it out. On 7th March 2019 I once again called Pers Loan dept where nothing was loaded, sorted out or finalised. I had to explain the WHOLE situation again. This time I was requested to send the POP to: ***. Which I did. She confirmed that she received my mail and will sort it out. This should take about a week. Once again nothing happened. In April I called Loans Dept again and spoke to Ntombizodwa Gumede, where again I had to explain the whole story, and SEND PROOF AGAIN. She replies on my mail, and sends info to the Finance dept. She also confirms that everything should NOW be sorted once and for all. In the meantime the paid up loan acc gets handed over due to none payment????

So seeing that this is not getting sorted I visited the Vanderbijlpark Branch on 15th June 2019. I spoke to Sinethemba Mlangeni, where I was advised that I have been dealing with the “wrong” dept the whole time, hence the matter not being settled.

She also mentioned that the Finance dept rep**** to the note made by Ntombizodwa and requested that the loan be removed from my profile as it is paid up. Now, for some reason, and I do not know which dept, but a d/o for the loan amount keeps on being debited from my acc. This gets send back returned as no funds are avail. Why are they debiting an amount for a paid up acc???

At this stage, I was transferred back to the dept I spoke to since March, seemingly not the “wrong” depart anymore.

I sent through the proof AGAIN!

SO the d/o for the end of Mar, Apr and May that was not paid, seeing that the acc was paid up on the 2nd of Mar Must be removed from my profile as NOT provided for and the unpaid fees to be reversed.

I do not understand why the keep on debiting my acc for an acc that has been paid up?? Surely some system should see the loan is paid up????

The PERSONAL LOAN MUST BE CLOSED AS it is PAID UP! I want proof to show this acc is closed!

A Bank that strives on “how can we help you” is at this stage only helping me with anxiety, undue stress and a complete display of utter incompetence.

I have been a loyal customer of FNB for the last 5 years but think it might be time to move on as closing loan accounts seems to big of a task.

Can someone PLS close this LOAN ACC!