FNB - How we CANT help you

FNB, how can we help you! What a joke!!!!!!!!!!!!!

Well apparently you cant help me, no one at FNB seems to be able to help me! Is FNB waiting for level 1 to reopen / make decisions? I, as per many struggling South Africans out there requested assistance from the bank in the form of a 3 month payment break for my home loan. This was submitted with all relevant documentation on the 20th of April. A month had passed and there was no news from the bank. I then took it upon myself to submit a second time on the 26th May, a third time on the 2nd June, a fourth time on the 8th of June and a 5th time on the 10th of June…….this was just the online email application, let alone the 10 plus phone calls made, speaking to call centre agents being pushed from pillar to post. Guess what, still no response / feedback after I was promised yesterday afternoon that a senior manager will call me before close of business, guess you guys don’t close as I still haven’t received any call and or feedback from FNB!

Apart from the trying times that we all find ourselves in at the moment, we now need to deal with a so call world leading bank that cannot find the reply button on a email or figure out how to dial a telephone number to return a call!

I despair!!!