1 reviews | Active since Dec 2016
FNB---How we can't help you!!!
First National Bank must have the worst service of all banks in South Africa. Took my son to open a new account at FNB, Wilkoppies, Klerksdorp. Waited for a period of more than an hour . Walked out in frustration. I was not the only one leaving there frustrated. Other people also walked out- one even making a nice scene before leaving. But that is not the worst part- trying to talk to a branch manager is impossible! There is only a call center number available to talk to. And guess what? That number is automated, so you talk to a machine!!! That is seriously frustrating. Still not the end- then looked for a complaints line. Guess what- that is also automated!!!!! I strongly advise people not to do any business with FNB..... How can we help? Sorry, they can't even help themselves!!!
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
