JM
JOHAN M

1 reviews | Active since Dec 2016

04 Jan 2019, 14:47

FNB---How we can't help you!!!

First National Bank must have the worst service of all banks in South Africa. Took my son to open a new account at FNB, Wilkoppies, Klerksdorp. Waited for a period of more than an hour . Walked out in frustration. I was not the only one leaving there frustrated. Other people also walked out- one even making a nice scene before leaving. But that is not the worst part- trying to talk to a branch manager is impossible! There is only a call center number available to talk to. And guess what? That number is automated, so you talk to a machine!!! That is seriously frustrating. Still not the end- then looked for a complaints line. Guess what- that is also automated!!!!! I strongly advise people not to do any business with FNB..... How can we help? Sorry, they can't even help themselves!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jan 2019, 12:25
Official
Good Day Mr. Myburg,

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)