CA
Connor A
1 reviews | Active since Dec 2018
11 Feb 2019, 11:59
Fnb how we can't do ****!
So 5th times the charm ey? So let me try and explain this as simple as possible cause your smart ass banking staff can't seem to understand. My credit card account got sent to legal after it had been paid! I have sent proof of all of this and proof of when fnb said they would send it to legal. So simple issue is that fnb messed up and sent it to legal when it shouldn't have gone there. Honestly this shouldnt take a month and a half to pull back. I also got told a manager would call me on Friday the latest. Still waiting..... This is taking so long I'm honestly just gona pull all my money from fnb and transfer all loans to a different bank. Over the lack of service.
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Replies (1)
FNB (First National Bank)'s replyOfficial
11 Feb 2019, 12:56 Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply11 Feb 2019, 12:56
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)