FNB: HOW WE CANNOT HELP YOU

Good Day Jacques

I am now posting the following on Hello Peter.

WHEN ARE FNB BEING DOWNGRADED TO JUNK STATUS?

And so the saga continues.....

Late or no notifications via sms and email, debit accounts are now haphazard and to top it all information on printouts from machines is now faulty! NOTHING WORKS AT FNB! Mr Jacques Celliers this problem was first brought to your attention by me via email on the 2 December 2017 Surely by now this could have been rectified. How long does it take for a large corporate company like FNB to solve a problem?

I wrote to you on several occasions, warning you that FNB have a massive I.T problem, nothing has been done to rectify the situation. Your notification system and ATM machines are STILL malfunctioning.

You are supposed to be one of the big 4 banks. How is it possible for you to have such a shambolic I.T department? Surely something should have been done about this months ago when the problem was first brought to your attention. Are you EVER going to sort this mess out or should your clients move elsewhere?

P.S. I have now opened a Capitec account. What a dream. It functions and I cannot believe the amazing service I receive from staff! On top of all this the fees are negligable compared to FNB and they pay interest on funds. I have no idea why anyone bothers to bank at FNB.