FNB how we can't help you
<p>My cellphone banking has been blocked because im using a new sim card. I put all the correct details but it got blocked . I received a message to go to the branch. Ive been waiting since 12:30 for service. At exactly 1:15 I was finally told to use the self help call centre number. The bank is closing and I have not received any assistance, there is no one answering the calls. they have been experiencing a high call volume since ive been on the phone. pathetic service. I hate fnb. you always have to fight with them for service yet the charges are soo exorbatant.ive been on the phone 10 minutes. yet the call volume is still high.</p>
Good day Ms. nomfundo-thwala
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. nomfundo-thwala
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***