HS
Henry S

1 reviews | Active since Oct 2016

04 Oct 2016, 14:26

FNB how to you want to struggle?

<p>I was unfortunately swayed in joining FNB on the 29th August 2016. Today is the 4th October 2016 and are still waiting for my account number and cards. Several e-mails and phone calls later the closest I got was a man working in one of their call centers giving me another number to phone to find out what is happening, must say after the bad service I got I was not even surprised when the number he gave me did not exist. I must say working for a large service company myself this service is terrible. they are claiming that the change will be effortless from your current bank to them and that is true FNB PUTS NO EFFORT INTO THEIR NEW CLIENTS. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Oct 2016, 09:48
Official

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is ***.

Kind Regards

Complaints Resolution

Tracey Sonickson

Email: ***

Tel Number: *** (Option One)