FNB. How they did not help me!

<p>*FNB*!!</p> <p>3 weeks ago I received an ewallet notification. Have been an avid user of eWallet for a long time both receiving and sending money. On 17-01-2017 I went to the ATM (Tramshed, Pretoria)put in my numbers as requested, then the pin. But to my suprise instead of going to the withdraw cash option the machine gives me a receipt stating "We are unable to help you know...". Thought maybe id done something wrong. Tried again, same results. I realised the atm next to it was not working so I went to the nearest atm next to the bank this time. even thought maybe the pin had expired. I proceeded to request a new pin. To my shock the wallet balance was no *R0* as if I had received the money. Went back to the 1st ATM realised that it was now saying it was "out of order" ( like the one next to it).</p> <p>I went to the nearest *FNB* (Pretorius street, Pretoria) told the employee at the door what had happened she gave me a number to call and I did. Called it, while relaying my experience to the consultant she told me how it had showed on their end that I received the money. I told her I had not and even have the receipts to show that I had not. She told me that my case was lodged. Took down my details, gave me a reference number and told me to wait for *7-14* days as that is procedure and someone will get in touch with me about my issue(via email)</p> <p>14 th day comes, no communication from *FNB*. I call again, state my reference and I get told by a guy consultant that my case has been escalated and I know have to wait for a further 7 days (21 days now). I let him know that I had been promised some kind of communication and nobody has called or emailed me. Tell me how it takes time to check footage and count the money in an ATM. I waited and waited. Still waiting.</p> <p>Its now the 24th day. *FNB* I'm still waiting. I am ****ed to no end as nobody has called or emailed me still.</p>