1 reviews | Active since Oct 2017
FNB - How they can't help you
I am in desperate need of assistance. I have been under debt review since 2015. 99% of my debt has been settled.
However there is one account with FNB that has been prescribed. They have furnished me with a current statement showing that there is nothing owing. My debt counselors are insisting that FNB give a written prescription letter stating the loan has been prescribed. I have moved earth and sea trying to get this from FNB but they will only send a statement. Legally they should have sent me this letter when the debt prescribed initially.
I'm finding myself in a position that the debt counselor does not want to issue me with a clearance certificate since in there opinion the statement is not good enough.
How difficult is it just to send someone this letter?
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***