FNB - How may we rob you??

I have never felt so violated and I feel that my rights have been stomped on by FNB.

I have been with you for years. And unfortunately over the past two years, I have had to rely on Debt Councillors to assist me with paying you back for my loans and credit card. In October, I changed debt Councillors and the previous debt Councillor was uncommunicative and left the company I signed with. I could no longer trust my own Councillor therefore I changed my account with Debt Rescue. I was under the impression that everything was handled when all of a sudden, the legal department of FNB phones my two weeks ago and tells me I havent paid since last year... I was confused because Debt Rescue was supposed to be in contact with FNB. I told him I am under debt review, he understood and said that he shouldnt be calling me and I gave him the details of my debt review company.

Without warning, an internal transfer was done yesterday by collections, from my savings account to my loans account for nearly R1000....... 4 DAYS BEFORE PAYDAY!! How DARE you people do that to me and without informing me! I feel that I cannot no longer trust my bank and your collections department are so disgustingly rude... Sepang Ndou who nearly hung up on me and supervisor Anita Lowton who practically shouted back at me and she and I literally had a shouting match...... is that how you train your staff to teach upset clients?????????

I was such a loyal customer.... I had been giving good word of mouth to friends, and family for years - I even convinced some people to join FNB. You guys were even understanding when I'm going through difficult debt... but then you go behind my back, go into my account and take what was left in my account for the rest of the month?? Im SOOOO OUTRAGED, SO DISGUSTED with FNB - I could NEVER trust you guys again with my money.

I hear Capitec calling my name now. Adios FNB - great way to loose a loyal client that has 2 years of difficulty out of nearly 7-8 years of being a loyal client.

(Just FYI, I also went to a bidvest lounge on 22 Nov which was supposed to be Free considering I owned a cheque card and you guys still charged me money - you look for new ways to score money out out me. I'm done)