mK
moddy K

1 reviews | Active since Jun 2018

06 Jun 2018, 17:01

FNB, How dare you??

FNB, How dare you?? The mistake I did was to add a junior card on my profile, and you go and deliver it at an address of your choice in another province! This after I got a call to confirm delivery at my workplace in Cape Town. To add salt to the would you have now taken it a step further in sending my confidential and personal account information to an address in the Eastern cape. I cannot even explain to you the trauma YOU have caused in my life doing whatever you please with my account information; needles to say it fell into the wrong hands. I usually receive my invoices and statements via e-mail, who authorised you to send physical mail to that address cause I as the account holder have no record of the address in question. You are going to pay for this! Go collect the post from where you decided to send it and while you are at it, Sort this out and tell me what you are going to do to correct and compensate me for this ********* mishap

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jun 2018, 10:01
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one

mK
moddy K's update15 Jun 2018, 16:22
Reviewer Update
Good day FNB 2nd complaint I am getting annoyed with yours and your CCD courier company’s incompetence. I was called yesterday and was advised that they need to deliver a card for Sifikile Dewa which they say I have linked to my account???? Exactly how deep have you messed up my account? I have NEVER requested an additional card for this lady and you decided to send my personal account details to her and now you want to also give her an account at my expense???? Unlink whatever you have linked without my permission on my account and credit my account in for the trauma that you and CCD have caused me. I cannot believe this!!! Sort it out NOW