FNB, how CAN'T we help you???

Second review that I'm logging. I did a review a week ago and was promised the world in resolving this but one of the most useless people I've ever dealt with at FNB, her name is Firdoze. She called me once and never again. She has stopped replying to my emails now as well. The complaint hasn't even come close to being resolved. Have logged official complaints on the FNB website as well and, guess what, nothing at all from them. Have now gone to banking ombudsman as well to hopefully get some attention. I have had problems with FNB in the past but this is the worst it's ever been and by far the worst service I've ever received from any company in my life. Note, this review relates to the incorrect credit record that FNB keep sending to the credit bureaus. My next step is to go to an FNB office and start screaming and swearing in their Reception until someone listens and helps me. FNB YOU TRULY SUC****!!!