aB
ashraf B
1 reviews | Active since Nov 2018
09 Nov 2018, 15:14
FNB: how CANT we help you
absolutely gutted by the terrible service received by FNB. they had debited my business account for an amount of R197 000 due to their admin department incorrectly capturing our documents. this occurred on Tuesday 06/11/2018 and to date has not been resolved. we have been to the branch daily and even spent a combined time of about 4 hours on the phone with the various divisions yet nobody has assisted. as a result our debits have bounced and we have no money to make payments thus bringing our business to a complete standstill.
definitely the worst service received in my life.
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FNB (First National Bank)'s replyOfficial
09 Nov 2018, 15:47Good day Ashraf Ballim
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply09 Nov 2018, 15:47
Official
Good day Ashraf Ballim
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)