FNB "How can't we help you"
I visited the FNB Malvern branch on a Saturday morning and was told that consultants are extremely busy and the waiting time will be quite long (understandable). I let the lady know that I would like to apply for a home loan, she instructed me to bring in the required documents on a less busy day annd meet with a consultant or email her the necessary documents. I opted to take in the documents on the Monday (05/11/2018), with the intention of sitting down with a consultant to discuss my home loan application and have it processed (like other banks do).
I arrived at the bank today and was promptly told to do the application online and that they are unable to assist me at the branch.
FNB should change their slogan to "how CAN'T we help you".
TOTAL WASTE OF TIME
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide a resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused
Ref: ***NF
Regards,
Client Experience Team
Tel number: ***
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide a resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused
Ref: ***NF
Regards,
Client Experience Team
Tel number: ***