FNB.... How CAN'T we help you !

I am utterly disgusted at the poor service from FNB.. both my husband and I bank with FNB personally and for our business . We have never had any issues until we app**** for a Home Loan in August this year. Aside from the fact that it took 2 full months to get all the paper work done with their *********** attorneys (Tomlinson,Mnguni and James) I am now struggling to get our interest rate and monthly premiums calculated correctly. I sent an email on the 22/10/2018 to Tidimalo Sekwele and Jean Farmer to query this , A follow up was sent on the 30/10/2018 to the same people and still no feedback. I also sent my enquiry to ********** on the 30/10/2018 and still no response?? What is going on at FNB ?? Can someone contact me urgently or these posts will continue.