FNB how cant we help you

Beginning of March 2020 I made an arrangement with FNB to settle my personal loan at the end of April, I specifically requested that I settle this via EFT, and they do not run a debit order as with the lockdown, I am relying on funds being paid out from policies and need to allocate money as and when I can. FNB then ran a debit order on the 26 March for R1539.60, they then again ran a second debit order on 9 April for R1539.60, when I call the call centre I am told there is nothing they can do. I am done with FNB, I will settle my loan and take my business elsewhere, FNB "how can we help you" what a joke, in times of dire needs they turn their back on you and disregard your requests.