FNB - how can you not help me?

I have been an FNB client for many many years now.

A few weeks ago, a consultant at FNB decided to upgrade my credit card from Gold to Private, without my consent or approval.

I have sent endless emails, called FNB, but to date nobody has resolved this query, or given me any update as to what was being done to resolve.

The result being that I have had to close that private clients credit card account completely, as I know that they will very happily charge me private client fees, even though I did not ask to be a private client, I have no desire to be a private client, and there is (or should be) a pending investigation into who upgraded my credit card, who gave them permission to do so, and how this situation will be remedied.

But to date, all FNB wants to do is give me another credit card.... nobody cares about the problem at hand? Consultants acting without permission or mandate is a BIG problem. Fix the problem first, then let's talk about whether I would want to go back to a gold credit card!