FNB how can you help yourself

Have still had not feedback from earlier complaint lodged at Hello Peter . FNB's response Thank you for bringing this to our attention we acknowledge your complaint it has been routed to your banker to investigate and provide a resolution feedbank will be provided shortly , that was at 15h11 on the 31st of August 6 days ago . But not to worry I sorted the matter out myself , just please change your false advertising on How can we help you as eventually you don't seem to know how