FNB, "How can you help yourself?"

I called in yesterday to the eBucks division, with an intention to get more insights about the new rewards structure. I spoke to an INCONSIDERATE GUY BY THE NAME of Leon Naidoo.

I enquired about a new rule, the VERY FIRST ENQUIRY and it went sour. I voiced my point about it and he said eBucks does not make rules and I should speak to my banker. I voiced my concerns with that statement, stating that as clients we DO NOT SEE FNB AND EBUCKS as separate companies, we see them as ONE. However, as means to move forward I requested that he sent me an email with that directive (that HE WOULD NOT DO ANYTHING WITH CONCERN) so that I can easily forward this request to my banker. His rude response was that "I WILL NOT SEND YOU AN EMAIL, I CAN SEND YOU A REFERENCE"

I did explain to him that it takes over 48hrs to get insights on a recording and an email would be quicker for me to pass on the message. HE SAID HE WILL NOT DO THAT. I then requested to speak to his superior for assistance, he came back to me after a while to tell me that the BOSS Baveela will contact me YESTERDAY. I asked for confirmation of this and he said THERE IS NOTHING HE CAN GIVE TO SHOW ME HE COMMUNICATED WITH HIS supervisor. I ASKED FOR DETAILS OF THE person that may help, he said he WILL NOT SEND THIS to me. I AM STILL AWAITING THAT CALL!!!

I have been with FNB/RMB for over 15years, I have converted some of my friends to this bank (my banker can attest to this). This is not the bank I joined years back!!