1 reviews | Active since Feb 2010
FNB how can you help me indeed!!
<p>I lodge a query in the 19th May, I am STILL waiting for a suitable response, from having a call center consultant put the phone down on me, to another consultant giving me the incorrect information. From 3rd consulting not being able to explain the "answer" to me, to my emails being ignored and me having to request for feedback every 2 days to getting email correspondence sent to the incorrect email address! </p> <p> </p> <p>FNB, I wonder how you can help me?</p>
Thank you for your patience, time and effort taken to voice your concern to our office.
It is with the feedback from valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
You will be contacted shortly by one of our service consultants.
We apologise for any frustrations and inconvenience caused due to this incident. The reference number for the complaint is 936717.
Kind Regards
Complaints Resolution
Celeste Francis
Email address: ***
Tel number: *** (option one)
Thank you for your patience, time and effort taken to voice your concern to our office.
It is with the feedback from valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
You will be contacted shortly by one of our service consultants.
We apologise for any frustrations and inconvenience caused due to this incident. The reference number for the complaint is 936717.
Kind Regards
Complaints Resolution
Celeste Francis
Email address: ***
Tel number: *** (option one)
Someone from FNB called me yesterday, however I was at home sick and not able to take the call, however he did leave a voice message but no name and no contact number for me to return the call. I have just tried to call the number given above *** (option one) and the phone just rings. I am going to send an email to Celeste Francis on *** and wait to see if I get a response.....
Someone from FNB called me yesterday, however I was at home sick and not able to take the call, however he did leave a voice message but no name and no contact number for me to return the call. I have just tried to call the number given above *** (option one) and the phone just rings. I am going to send an email to Celeste Francis on *** and wait to see if I get a response.....