FNB - How can we ***** you!

I've been with FNB since the early 2000's and have always loved the bank. I opened a new gold cheque account with FNB in January 2012 and in July 2018 I opened a gold credit card. In February 2019 I accessed the FNB app and was pre-approved for a premier credit card. For the benefits I obviously upgraded. To find out when it came around to eBucks being awarded that I did not qualify as my accounts were "mismatched". A credit card higher than my cheque account. I tried to upgrade my cheque account and it wouldn't let me. I had called FNB and the consultant advised that I open a premier cheque account, which I did! I started noticing that my fnb credit score was not moving despite me actually being very careful with my credit. My gold cheque account was still open because it had an overdraft facility that I thought I would need in the months to come. When my plans changed I decided to rather close the old cheque account as I was paying double bank charges. So in July 2019 I closed it. That's where the trouble started. My credit status took a nosedive and all of a sudden factors that affected my credit score was. time with FNB, which is now in the red (did I mention I had my gold account since 2012 and I have an active a sole prop business account since 2013), behind on payments (lies), missed debit orders (lies), proven track record ( I have 1 clothing account and my credit card which is paid up EVERY SINGLE MONTH!), Savings on hand (I have an amount in my savings for the past 3-4 months!

When I asked FNB about this they only said that it's because my accounts are new. Their system does not recognize the old accounts! When I asked the person assisting me to please call me so I can make sense of this she flat out ignored me and I've not heard from them since!

Please do not count on FNB to help you in your credit journey. If you change accounts they conveniently forget about the business you have given them and they are not interested in helping you. I can't even get a fusion account because my credit score is not up to scratch according to them but per TransUnion, Experian, Compuscan and XDS my credit score is GREAT!

No one at FNB is prepared to give me answers despite their motto being How can we help you! Chances of getting a home loan this year is non existent because of this!