FNB how can we waste your time rather than help you.

<p>App**** for a consolidation loan and it was approved but balance paid into my account was not agreed upon amount. Reported it on Sa****ay 21 May 2016 the call centre agent apologised and said he will esculate the matter and it shall be resolved within 3 days. Now it is 5 days later I have spent more than R200.00 on airtime phoning each day just to get transferred from one agent to the next. I was assured that it is an urgent matter and Ashlin promised to phone me yesterday. Well still no phone call still no money and I am not happy. If you owe them money it is the end of the world and then they are quick to phone you 6 times a day but when the tables are turned you get no response. This is unacceptable!!!!!</p>