FNB - How can we waste your time

Your call center agents are hard of hearing or they just don’t want to understand. I called on behalf of my daughter, her savings account is on hold. After a promise to call us back (which never happened), I had to call your call center again. And thereafter, I was transferred all over the place, until I got a hold of some agent who wanted to transfer me to your ***** department. I tried numerous times to explain to the agent, but he either doesn’t understand or does not want to understand what our issue is. All your calls are recorded, so please listen to my call and educate or replace your agent. FNB: not how can we help you but how can we waste your time...