FNB - How can we torment you

I have been battling with FNB for the last 4 months to reverse 2 debit orders. They keep on making commitments & promises that my issue will be urgently resolved, but it always just remain empty promises. I've been dealing with Primrose Mhlaba who promise to call back but doesn't. She advised my debit order will be reversed by 29 June, but it's 7 days later & still no action. FNB only respond to me when I use Hello Peter to complain. I have now resorted to go back to the Ombudsman for banking cause that's the only other channel they take serious.