FNB, how can we STRESS you?

On the 31st of May @ 17h38 I made a cash deposit at Margate branch ATM***1. The ATM did not process the deposit and instead gave me a slip advising "Your cash deposit was unsuccessful" but did not return the notes I put into the machine.

Yesterday I went to FNB Port Edward branch to lodge a claim. I was told the ATM cannot process an amount exceeding R2000 at once. Furthermore, it will take 7 working days for the money to reflect in my bank account. I then advised the consultant I need the cash cleared asap as it is for insurance debit orders going off today (2nd of June).

Today is the 2nd of June and one of the debit orders was unpaid due to insufficient funds, all because of FNB "don't care" attitude. You would think a bank that uses the hashtag #RealHelp would really live up to it, but not in the case of FNB. Their tagline should be FNB, how can we STRESS you?

FNB, I am expecting the following:

1) Reverse the unpaid fees

2) Speed up the process of crediting the cash to my account. It's not millions, surely that does not take 7 days to count or does it?