JS
Johann S
1 reviews | Active since Jul 2011
14 Jun 2019, 13:58
FNB - How can we strand you abroad with no access to funds?
If I could give 0 stars, I would.
I have been trying for 7 days to get FNB to change my OTP so that I can buy food while I'm overseas. I cannot do any banking, move any money around or set up the idiotic FNB app.
I have tried my private banker, the website chat and call centre and the people I've had to deal with have been insanely ***********.
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
14 Jun 2019, 15:24Good day Johann,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply14 Jun 2019, 15:24
Official
Good day Johann,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
JS
Johann S's updateReviewer Update
14 Jun 2019, 15:35That doesn't change the fact that I've been struggling to get help for 7 days. FNB is pathetic beyond words. Your new web interface for online banking is a joke and there are so many incongruities between what your untrained staff recommend clients do and what the website actually allows them to do. Rather take the 'chat' feature off of your website, because the staff who support that channel do not know what they are doing.
JS
Johann S's update14 Jun 2019, 15:35
Reviewer Update
That doesn't change the fact that I've been struggling to get help for 7 days. FNB is pathetic beyond words. Your new web interface for online banking is a joke and there are so many incongruities between what your untrained staff recommend clients do and what the website actually allows them to do. Rather take the 'chat' feature off of your website, because the staff who support that channel do not know what they are doing.
JS
Johann S's updateReviewer Update
24 Jun 2019, 17:35LOL. Glad to see it only eventually took 9 days for FNB to 'resolve' this issue whereafter I'm still not receiving OTPs because FNB either doesn't send them overseas OR they changed my number to a number in the UK instead of the USA. Good job! I honestly can't care any less about FNB right now. My business banker has also not responded to my emails in almost a week now. FNB is going the way the rest of SA is going. Down the ****ter.
JS
Johann S's update24 Jun 2019, 17:35
Reviewer Update
LOL. Glad to see it only eventually took 9 days for FNB to 'resolve' this issue whereafter I'm still not receiving OTPs because FNB either doesn't send them overseas OR they changed my number to a number in the UK instead of the USA. Good job! I honestly can't care any less about FNB right now. My business banker has also not responded to my emails in almost a week now. FNB is going the way the rest of SA is going. Down the ****ter.