AW
Allan W

1 reviews | Active since Jul 2015

03 Jul 2015, 19:09

FNB How can we ***** you! Held to Ransom by KYC

Starting back in August 2014, a FNB employee from Carltonville contacted me regarding FICA requirements for my 2 trust accounts.<br> After several emails to and fro we resolved all disputes as I had submitted all the necessary documents, he was happy.<br> THIS WAS NOT TO BE...<br> At the end of May 2015, I was contacted again, this time from FNB, KYC department saying I still had all outstanding documents, I told them it had already been issued, but they insisted they did not have these documents.<br> I forwarded the same emails as previous with all the attachments, I submitted to Carltonville. <br> In June I was contacted again, saying they still need more documents from the donor trust, This trust is already 8 years old, so I scrambled to get more documents from the original donor trust.<br> On the 18th June I was sent 2 cell messages that stated that both my trust accounts were frozen.<br> I contacted KYC and was told they needed ID copy of one of the donor trust members and proof of address. Every time I submitted documents, they wanted more.<br> As of today my accounts are still frozen after 20 or so promises and emails. I have not been able to pay my staff salaries. I'm held to RANSOM.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jul 2015, 08:24
Official
Hello Allandw,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 716392.

Regards,
Naomi Petersen
Complaints Resolution
Email address: ***
Tel number: *** (option one)