1 reviews | Active since Jul 2015
FNB How can we ***** you! Held to Ransom by KYC
Starting back in August 2014, a FNB employee from Carltonville contacted me regarding FICA requirements for my 2 trust accounts.<br> After several emails to and fro we resolved all disputes as I had submitted all the necessary documents, he was happy.<br> THIS WAS NOT TO BE...<br> At the end of May 2015, I was contacted again, this time from FNB, KYC department saying I still had all outstanding documents, I told them it had already been issued, but they insisted they did not have these documents.<br> I forwarded the same emails as previous with all the attachments, I submitted to Carltonville. <br> In June I was contacted again, saying they still need more documents from the donor trust, This trust is already 8 years old, so I scrambled to get more documents from the original donor trust.<br> On the 18th June I was sent 2 cell messages that stated that both my trust accounts were frozen.<br> I contacted KYC and was told they needed ID copy of one of the donor trust members and proof of address. Every time I submitted documents, they wanted more.<br> As of today my accounts are still frozen after 20 or so promises and emails. I have not been able to pay my staff salaries. I'm held to RANSOM.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 716392.
Regards,
Naomi Petersen
Complaints Resolution
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 716392.
Regards,
Naomi Petersen
Complaints Resolution
Email address: ***
Tel number: *** (option one)
