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Michael M
1 reviews | Active since Oct 2016
01 Mar 2019, 13:55
FNB - How Can We ***** You??
I have been trying to make an online payment with my FNB credit card for to days now but am unable to. I eventually call FNB and it was confirmed - nothing is wrong with my card, everything that should be active is active. I am put through to the online secure division who miraculously places me on hold without a word and that that. I am forced to hang up and call again. How is a bank like FNB still in business??? makes not sense.
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Replies (1)
FNB (First National Bank)'s replyOfficial
01 Mar 2019, 14:29Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply01 Mar 2019, 14:29
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)