1 reviews | Active since Mar 2017

05 Jul 2018, 12:25

Fnb, how can we ***** up your life!

First national bank! The worst bank , I must say I’ve been complaining for every single thing .

On the 1st of July I see a certain amount of R750 being taken from my account. Firstly I don’t get paid on the 1st ? So what exactly are you going to Recieve . I get paid on the 10th of each month.

I called the previous month to increase my limit on the credit card. Guess how long that took ? Close to 3 hours of my damn time ! Now my debit date has changed

I called again this month because of my debit date , they said I would receive a call within 24-48hours . I received one can in less than 24 hours , which was impressive, however I was working. Until now I am still waiting .

FNB shows no urgency but when they want their darn money ! They will call you three times a day.

Now they want to make look like a bad payer because of a consultant who changed my debit date.

Customers from FNB are suffering because of their consultants.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jul 2018, 15:50
Official

Good day Kitso Modisane,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)