FNB How Can We ***** Up your Day

Went to an FNB ATM inside the branch at 8:30 just before my meeting to withdraw money I urgently needed to pay for my flight, at the ATM I did everything and while waiting for the money to come out of the machine, they ladies inside the branch decide to service the ATM and they switched it off before the money could come out and I got notification of the withdrawal and It gave my my card and slip without the money, I was advised by the security to go inside, inside all they go do is they will send some forms to headoffice for them to do a refund within 24/48 hours time and now have to miss my flight all because of *********** staff who do not think before they do anything. now they tell me I have to wait for 24/48 hours, First National Bank, How Can We ***** Up your Day