FNB: HOW CAN WE ***** UP YOUR DAY?

I live in CT, have a safety deposit box in FNB Jhb. Called the call centre on Fri 21st Aug to get the number for the Rosebank branch. Was told that's impossible, they would send an email and I'd be contacted by the branch within 24 hours. Asked for the team leader. He wouldn't come to the phone but 13 mins later thru the agent said I a) definitely didn't need an appointment and b) could call him from the branch on Monday if I had any problems. He gave me his name - Mr Phil Maropa.<br> Mon I could't access my box without an appointment. Phil Maropa was unavailable when I called and never called back, despite desperate appeals. I left the branch an hour later without having been able to access my box. In a rage, I called Mr Maropa and insisted he speak to me. 14 mins later he told me a) he could't remember me from Friday b) he never said I didn't need an appointment or could speak to him c) had seen my urgent request to call him an hour before from the bank but ignored it as he was busy.<br> I had one morning in Jhb to access my box. Am back in CT without the document I need. Also wanted to close the box as I have one in CT. I will have to make a special trip to Jhb to access my box.