FNB. How can we rob you?

FNB, FNB homeloans and Premier Banking is a joke. A team of bankers are apparently there to help you, but none of them know what they are doing? They do not communicate or look at the history of issues. They couldn't care less about any customer. The question of "How can we help you?" doesn't exist in their vocabulary anymore. Let's let the customer do all the work! Yay, good ratings for us! Let's mark queries as resolved without doing anything! Yay, more good ratings for us! Seriously FNB, looks like you are going the same downward spiral as the others. I'll be moving all my business after more than 25 years.