FNB - How can we pretend to help you? Pathetic service.

Terrible service! I've tried to get a transfer made from my one account to another reversed since the transfer was accidentally made from my PW Cheque account to a loan account. Unfortunately it's the second time I've made this error. The previous time, I phone FNB, and within 2 minutes the reversal was done and the money was back in my PW cheque account. Yesterday the same thing happened, except this time it's a whole different story. Firstly I was told that FNB can not reverse the transfer (So if someone pays money into my account, I can keep it? NO! ) after about 2 days of fighting with FNB about this, and with tens of promises to get back to me, I am still in the same position. After spending more that R200 in phone calls to FNB (since no one phones me back), I finally spoke to someone - again informing me the reversal could not be done, after blowing my top, she placed me on hold, then came back and said that the request was processed yesterday and it takes 48 hours. Now she mentions that it will take 48 hours to be into my account from NOW, but wasn't the request processed yesterday? And if so (which I highly doubt), why have no one bothered to let me know?

This is the kind of service received from FNB, after spending over R1000 per month in bank charges. I would expect more than this from a bank!

My main concern is that FNB is going backwards, first they are able to reverse a transfer within 2 minutes on the phone, and a few months later it takes me 2 days, numerous calls, plus 48 hours to reverse the transfer. How is this possible? With a slogan of "How can we help you?" - you sure aren't helpful at all.

Time to try out another bank after 10+ years with FNB - you will NOT be missed.