FNB - How can we PRETEND to help you?

On the 29th September 2021 I lodged a request on the chat site as I needed a statement for 2020. The statement was dated 06 October and was statement number 066. I explained to atleast 3 bankers that my online app was not letting me pull the verified statement and on the online banking website for some reason my other cards all show besides my credit card. Bankers kept disconnecting and suggesting I do it myself and I had to send them actual pictures of the website to show its a technical error. Eventually a banker actually loads a request for the statement.(Cas-***-T3S6V6) The statement is sent on the 09 October and ITS THE WRONG STATEMENT. I told the banker the statement needed to be the 06 October 2020 statement because this is the statement that I needed as the transaction was September. They sent me a recreated statement for October 01 - October 31 2020. Today 26 October 2021, I had to go through the same chat experience again. Explain again why I cant get it online. They load ANOTHER case (Cas-***-j1r2b9) and they tell me it will take a further 8 days.... 1) Why do clients need to beg for something as simple as a verified statement. 2) If the client says online is not working - why do you assume they are technologically inapt. 3) Why does it take more than a month to get a simple statement?