FNB - How can we pretend to help you?

Over an hour on their secure chat to achieve absolutely nothing! My chat below as I thought I would at least vent a little whilst waiting - seems they block it all out:

Today We've updated the terms and conditions for this service. There are no changes to either your experience or liability. Need more information? Visit our website. Your pathetic "security" feature has locked out my browser a

08:46:36 All our Bankers are currently occupied. You are number 72 in the queue.

08:46:37 AGAIN

08:46:42 The same one I use all the time!

08:46:51 Please unblock it!

08:46:58 Even though you now have 2 factor authentication through the app you insist on this ridiculous prevention of any browser

08:48:42 Obviously customer complaints fall on deaf ears as usual so please just unblock my profile on this browser so I can transact

08:49:41 CLID 28***1 | SUPRT NR 1****10

08:55:26 10 minutes so far!

08:56:07 20 Minutes so far! (I wonder why? Many problems or only a few people brave enough to respond?)

09:06:05 I suppose I should look at this as an opportunity... Keep up the one sided converstion all morning and then start a blog with it!

09:07:12 If I started listing all the issues I have had with FNB over the years I could keep this going for way longer than just a morning

09:07:48 Hello, you are now chatting to Lettie Nkuna. Kindly note that some of our bankers may be working under supervision in terms of FAIS.

09:08:51 Hi Lettie, must I explain my problem again or have you read my messages?

09:09:29 Good day, how can I help you today?

09:09:54 CAN YOU PLEASE UNBLOCK MY BROWSER SO I CAN TRANSACT ONLINE, IT IS THE SAME PC AND BROWSER I ALWAYS USE BUT FOR "SECURITY" FNB HAVE DECIDED TO "SAFEGUARD" ME

09:11:17 ? Log into Online Banking? Select "Online Banking Settings" in the top right corner? Select the "Banking" sub-tab? Under the heading "Manage my Subscriptions", click on the button marked "View" next to "My devices and browsers"? Select "Verify" next to the relevant browser

09:12:35 I am logged into online bank currently, if I go off this screen to check will I have to wait in line to reconnect to you again?

09:14:09 No.

09:15:26 That option does not appear on my side

09:18:46 I have attached a screenshot for your verification

9:20:04 AM Thank you for your chat. We have had no further response from you, please contact us at a convenient time, when you can chat.

9:24:40 AM Really - how poor are your systems that the ticked messages don't reflect your side???

9:25:15 AM All our Bankers are currently occupied. You are number 67 in the queue.

9:25:17 AM Dismal!

9:26:46 AM Well I am still here, I still have the problem, I still need assistance

9:27:12 AM 50 minutes

9:37:03 AM Fantastic service, one day when I am big maybe I can be as competent as FNB

9:37:39 AM Hello, you are now chatting to Thembi Mhlanga. Kindly note that some of our bankers may be working under supervision in terms of FAIS.

9:45:16 AM 1 Hour online chat with FNB - Progress 0 so far!

9:45:35 AM CAN YOU PLEASE UNBLOCK MY BROWSER SO I CAN TRANSACT ONLINE, IT IS THE SAME PC AND BROWSER I ALWAYS USE BUT FOR "SECURITY" FNB HAVE DECIDED TO "SAFEGUARD" ME

9:45:54 AM Good morning,

9:46:06 AM I wish it were

9:46:13 AM But as long as you are having a good morning, great

9:46:30 AM Thank you for asking.

9:46:59 AM So in term's of unblocking browser's you would need to speak with our online banking department,from our side we don't have excess to unblock it.

9:48:44 AM Fantastic!

9:48:57 AM The best news I have heard all year

9:49:08 AM Would you be so kind as to share their number so I can start the dreaded process again

9:49:29 AM After all what are a few hours in a lifetime?

9:49:46 AM I'm still with you.

9:52:36 AM Great to know - sometimes I feel a little insecure

9:53:18 AM I sent the detail's I hope you got them.

9:54:43 AM Thank-you have a wonderful day ahead with the rest of us complaining people