FNB, how can we offer you bad service?

On Black Friday an ATM cancelled my card, i called the call centre & was told a new card would be delivered to me, as per your *********** agent called Babalwa. I waited for my card until i lodged a complaint, still nothing happend. I than decided to leave a call back message for my private banker until today no one has called me.... Your service if horrific on top of that your atms are also on another level of failure(forever out of service). I called again this morning i was told my card wasn't even ordered, it was only ordered this morning & i'm told it'll take 5-7 working days to get my card....What a WOW FNB, what a WOW!!! I'm out of words....