FNB !!! How can we not helpy

Item: FNB (First National Bank)
Rating: 1
Author: Alain S

When FNB are wrong or do not have an answer their usual reply is to lodge a complaint with the Banking Ombudsman instead of addressing the problem. And then they play the victim !!! I have emailed them and also my Bank Manager but still not reply.

Helpful (0)

Replies (4)

FNB (First National Bank)'s replyOfficial

28 Feb 2018, 10:10

Hello alainshm ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply28 Feb 2018, 10:10

Official

Hello alainshm ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

Alain S's updateReviewer Update

28 Feb 2018, 10:18

Hi Thanks for the reply, when can I expect feedback ?

Alain S's update28 Feb 2018, 10:18

Reviewer Update

Hi Thanks for the reply, when can I expect feedback ?

FNB (First National Bank)'s replyOfficial

28 Feb 2018, 10:38

24-48 hours

FNB (First National Bank)'s reply28 Feb 2018, 10:38

Official

24-48 hours

Alain S's updateReviewer Update

28 Feb 2018, 10:50

Great, lets hope FNB can adhere to their time line !!!

Alain S's update28 Feb 2018, 10:50

Reviewer Update

Great, lets hope FNB can adhere to their time line !!!