FNB, how can we not help you! Worst customer service!

So after my first complaint on Monday, I still have not recieved a call from FNB, absolutely pathetic! I phoned in on Tuesday this week, 7 times to get to someone who can help me, and my problem is stil not sorted! I am considering closing all accounts next week! FNB you better sort this out, Ill rather move to another bank that will give attention to my requests! I somehow got a private cleints ctedit card, which i do not want! I need this account closed and want to use my Premier Credit card as I always did! Now I have waited a week without communication from you! When will you action this? By what date will it be completed? How much longer do i need to wait? Time is money, and my time with fnb is running out! I need to see action now! Or i will simply move my business to another bank, and move my home lone to an other institution. I am tired of being ignored!

And with all my complaints, i just receive, thank you we notice your complaint and a ticket has been opened! When will someone competent, and authorized to deal with my problem call me to sort it out? I am extremely angry and frustrated!