FNB - How can we not help you - WORST BANK IN SOUTH AFRICA

Worst service ever received.

On the 21st June I paid up my FNB Credit card and requested to have it closed. A month later this has still not been done and I have was told they cannot do so due to costs and interest they charged me after I paid it up. I have phoned their Premier Bank Suite on numerous occasions but without any satisfaction. They keep on saying they will phone me back and resolve the issue but this never seems to happen.

I phoned again over the weekend and after being on hold for over half and hour I eventually dropped the line. About an hour a manager phoned me back and advised me they adviser I spoke to and was on hold for had to walk to him and it was very far and that he was busy. He them promised to phone me back again on Monday which never happened.

On Monday I posted a complain on FNB Facebook page to which I got a IM response. No one have phoned me not has the matter yet been resolved. Yesterday I lodged a complain on their Website - No Response. - Matter still not resolved.

Yesterday evening I got a SMS from FNB advising me they will now be linking my FB account to my bank account to ensure if I have any future problem it to be resolved sooner.

NOTHING HAS BEEN RESOLVED - THE CREDIT CARD ACCOUNT IS STILL OPEN AND HAS NOT BEEN CLOSED.

Last week Friday when I spoke to a personal banker I said I reporting the matter to the OMBUD I was told I can go as it will be turned away as I have have not followed the proper procedure.

The kind of treatment and service I have received from FNB is not in line with FAIS legislation at all. I have not been treated fairly and have not received fir or proper advice. I am escalating this matter to the FSCA to be investigated as it is Financial Service Providers like FNB who is damaging the reputation of the Financial industry.

Once this mess is sorted FNB can rest assured they will have one less client and I will spread this level of service wide and far.