FNB HOW CAN WE NOT HELP YOU VERY POOR COMMUNICATION AND I DONT CARE ATTITUDE

ITS YET ANOTHER 3 WEEKS BEEN TOLD ALL WILL BE SORTED OUT WAS MADE TO FILL IN A FORM WHICH THEY ACKNOWLEDGED RECEIPT AND SENT FOR PROCESSING, AFTER THAT I HAVEN'T HEARD FROM THEM, BEEN SENDING FOLLOW UP EMAILS MORE THAN 5 TIMES BUT NO RESPONSE IF I TRY TO CALL THE CONTACT CENTRE IM ON HOLD FOR OVER AN HOUR, THEN LAST WEEK I RECEIVED COMMUNICATION FROM ANOTHER DEPARTMENT ASKING ME TO YET FILL IN ANOTHER FORM BUT SURPRISING THEY WERE ASKING WHATS THE REASON FOR REFUND AND ITS A FORM TO CLAIM FROM DEPARTMENT OF HOME AFFAIRS, CLEARLY IT WAS A VERY WRONG CLAIM SENT TO A VERY WRONG PERSON. LATER THEY RESPONDED TO SAY THAT I SHOULD IGNORE THE FORM AND ITS A TOTALLY WRONG DEPARTMENT AND WONDERED WHY IT WAS IN THE SAME DEPARTMENT(RETAIL POINTS OF PRESENCE-OPERATIONS) THE LADY WHO INITIALLY COMMUNICATED TO ME AND EVEN ACKNOWLEDGED RECEIPT OF MY FILLED FORM IS SEMAKALENG RAMALA. SHE NEVER RESPONDS TO EMAILS AND ON HER SIGNATURE THERE IS NO CONTACT DETAILS AS IN TERMS OF NUMBERS AND EMAILS.

VERY VERY FRUSTRATING INCIDENT