1 reviews | Active since Sept 2014
FNB how can we not help you today.
Always something, first i needed to Very my online banking inorder to do so you need to VIST a ATM or FNB branch, which i did, i was told by the branch no i need a Card as i dont have a card because Stuip FNB didnt send me one in time so i told them to shove up their ****ing asses, so i had to get a card which i did, then i tried to activate it nope have to go to a branch go to a branch waste myn and my sons ****ing time in a Que for almost an hour, the lady activates the card verifys the online banking and banking app and good to go, now almost a month later i try transact account on my account i cant called FNB premiere suite after 30mins he needed to active your plastic (*** that means only they will know) no sir they busy with batches we have to try in a hour please will you use the app and message us i do so nope same issue this morning i message them again, now my whole account has to be verified again including my app WFT ??? ****ing sick of this level of service from FNB...
Good day Rui Carvalho,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Rui Carvalho,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
