RC
Rui C

1 reviews | Active since Sept 2014

16 Mar 2018, 09:13

FNB how can we not help you today.

Always something, first i needed to Very my online banking inorder to do so you need to VIST a ATM or FNB branch, which i did, i was told by the branch no i need a Card as i dont have a card because Stuip FNB didnt send me one in time so i told them to shove up their ****ing asses, so i had to get a card which i did, then i tried to activate it nope have to go to a branch go to a branch waste myn and my sons ****ing time in a Que for almost an hour, the lady activates the card verifys the online banking and banking app and good to go, now almost a month later i try transact account on my account i cant called FNB premiere suite after 30mins he needed to active your plastic (*** that means only they will know) no sir they busy with batches we have to try in a hour please will you use the app and message us i do so nope same issue this morning i message them again, now my whole account has to be verified again including my app WFT ??? ****ing sick of this level of service from FNB...

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Mar 2018, 11:09
Official

Good day Rui Carvalho,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

RC
Rui C's update16 Mar 2018, 11:37
Reviewer Update
HOLY **** A ROBOT REPLY, DO SEND ME GENERIC REPLY SORT OUT THE PROBLEM. Thats the problem FNB has lost touch of the human factor there employees are there just to earn a wage and do as little as possible by passing the buck and when people complain they will act like it serious and use generic replys so that potential customers think they resolved the issue but yet to receive a call...