1 reviews | Active since Apr 2018
FNB - HOW CAN WE NOT HELP YOU! *******!!!!!!!!!!
With this whole COVID19 pandemic, i advised FNB that I will not be getting a salary for April as I was on a NO WORK NO PAY basis.
I advised FNB and claimed on my FNBLife policy regarding this matter.
FNB Life gave me a long run around and lost documents of mine etc so it took a few days to get the mess sorted out that FNB made. A few days later I received a message saying that my claim had been approved and they would pay my FNB Personal Loan installment for me which was due end of April.
It took them longer than usual to pay it so FNB had taken money that I loaned and taken the installment for the personal loan from that money.
I immediately called FNB Personal Loans department (TWICE!) to request a refund as the payment they had already received from FNBLife. I was told it would be escalated, it wasnt. I used my banking App and chatted to a banker (which is a total waste of time!) BECAUSE THE BANKER TOLD ME I NEED TO EMAIL FNB!!!!! Why do you keep telling people to chat to a banker if they actually cannot help you??
I emailed FNB (3 times!!) to ask for a refund.
Keep in mind FNB takes ur installment and the very next day it shows on the statement. Someone at FNB emailed me to say its going to take 48 BUSINESS HOURS to reflect into my account!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
EXCUSE ME?! If i pay money to my husband's account it takes 1 minute to reflect FNB to FNB... why should I have to be forced to wait 48 BUSINESS HOURS for the money that is MINE!!!
Am i supposed to tell my baby that I can only buy her milk in 5 days time because FNB is greedy.. is a baby supposed to understand that?!?
As usual FNB always DISSAPOINTS! "How can we not help you" that should be your slogan.... because your bank is ****ing useless and ADDING TO AN ALREADY STRESSFUL SITUATION!!!!!!!!!!!!!!!!!!!!!!!!!!!
IM DONE WITH THIS SUB-STANDARD SERVICE FROM FNB.
FROM YOUR FNBLIFE TEAM TO YOUR PERSONAL LOANS DEPARTMENT.... YOU ALL ARE PATHETIC AND USELESS
I called FNB on Saturday morning to find out what is happening... now here is the most shocking thing I've ever encountered with FNB or any financial institution.....
I spoke to someone at FNB Personal Loans Collection Department....
She told me that FNB HAS NO RECORD OF WHO DEALS WITH CERTAIN ACCOUNTS! SO BASICALLY IF YOU CALL THEM, AND SOMEONE GOES INTO YOUR PROFILE AND MAKES AMENDMENTS ETC, THEY CANNOT TRACE WHO DID IT!!! THIS MAKES ME WORRY A LOT ABOUT THE FACT THAT THEY CANNOT EVEN FIND OUT WHO WORKED ON MY ACCOUNT SO IF THIS PERSON MESSED UP THE ACCOUNT OR MADE CHANGES OR MADE NOTES ON THE SYSTEM, THEY APPARENTLY HAVE NO WAY OF KNOWING WHO IT WAS. That is amazing as a FINANCIAL INSTITUTION! No proper systems in place whatsoever! no wonder the call centre agents that are totally rude and have no customer care experience get away with it.
The woman that dealt with me was totally rude, unempathetic and disgusting attituted. She didn't want to listen to me, she made no effort to find out WHO i dealt with and simply wouldn't listen to me at all. when I asked her to put me through to her manager, she simply pushed the phone off.
If Im told something as a customer by one of the people that work there and it is not correct information, who should be punished? This agent felt the authority to tell me that WHOEVER called me to give me information, was not allowed to tell me that I would receive the money by Saturday morning. (keep in mind she has no idea who contacted me!) It could have been a manager or her boss that contacted me. Yet, she felt she had the right to tell me its not going to happen and switched the phone off.
If nothing I've gone through with FNB the past few days has made me want to leave FNB, this certainly did.
I will settle my personal loan as soon as ive recovered from this financial mess we all in, and walk away from FNB. they have no care or compassion for their clients. Ive been with FNB since 2009 and its time to move on. I am totally flabbergasted at the TYPE of people FNB employs. Its time FNB TRAINS their people in HOW to handle customers. Im sure they will loose many clients because of the manner in way clients are dealt with by their OWN people.
Totally disgusted!!!!
I'm done with banks that employ people that have no people s****s or brains! I hope that call centre agent gets caught, because she doesnt belong in any job that involves clients or speaking to the general public.
I called FNB on Saturday morning to find out what is happening... now here is the most shocking thing I've ever encountered with FNB or any financial institution.....
I spoke to someone at FNB Personal Loans Collection Department....
She told me that FNB HAS NO RECORD OF WHO DEALS WITH CERTAIN ACCOUNTS! SO BASICALLY IF YOU CALL THEM, AND SOMEONE GOES INTO YOUR PROFILE AND MAKES AMENDMENTS ETC, THEY CANNOT TRACE WHO DID IT!!! THIS MAKES ME WORRY A LOT ABOUT THE FACT THAT THEY CANNOT EVEN FIND OUT WHO WORKED ON MY ACCOUNT SO IF THIS PERSON MESSED UP THE ACCOUNT OR MADE CHANGES OR MADE NOTES ON THE SYSTEM, THEY APPARENTLY HAVE NO WAY OF KNOWING WHO IT WAS. That is amazing as a FINANCIAL INSTITUTION! No proper systems in place whatsoever! no wonder the call centre agents that are totally rude and have no customer care experience get away with it.
The woman that dealt with me was totally rude, unempathetic and disgusting attituted. She didn't want to listen to me, she made no effort to find out WHO i dealt with and simply wouldn't listen to me at all. when I asked her to put me through to her manager, she simply pushed the phone off.
If Im told something as a customer by one of the people that work there and it is not correct information, who should be punished? This agent felt the authority to tell me that WHOEVER called me to give me information, was not allowed to tell me that I would receive the money by Saturday morning. (keep in mind she has no idea who contacted me!) It could have been a manager or her boss that contacted me. Yet, she felt she had the right to tell me its not going to happen and switched the phone off.
If nothing I've gone through with FNB the past few days has made me want to leave FNB, this certainly did.
I will settle my personal loan as soon as ive recovered from this financial mess we all in, and walk away from FNB. they have no care or compassion for their clients. Ive been with FNB since 2009 and its time to move on. I am totally flabbergasted at the TYPE of people FNB employs. Its time FNB TRAINS their people in HOW to handle customers. Im sure they will loose many clients because of the manner in way clients are dealt with by their OWN people.
Totally disgusted!!!!
I'm done with banks that employ people that have no people s****s or brains! I hope that call centre agent gets caught, because she doesnt belong in any job that involves clients or speaking to the general public.