FNB - How can we NOT help you.

FNB's supposed "team of Premier bankers" have done their utmost best to see how they can not help me today. They started this off with providing me with wrong information, then when I followed up on this a day later I was informed of different terms. I refused to accept this and the patronizing "premier agent" repeatedly informed me of the supposed correct terms. I still refused to accept this and she finally agreed to escalate my query. This happened at 08:00 in the morning. I phoned back at 14:15 after seeing that my query had not been resolved, held on for fifteen minutes before hanging up and phoning back immediately. The second call I again held on for fifteen minutes before hanging up again. I immediately phoned back, this time not asking to speak to a manager, but speaking to another "premier banker" who this time, after knowing how upset I am kept me waiting for 24 minutes.

This third call lasted in total, with the holding time of 24 minutes, for 37 minutes. The outcome of this call was that AGAIN I was given wrong information, this time a different set of incorrect information, and now the terms have completely changed from what I was first told.

The manager who eventually deemed to take my call apologized and said she would try to resolve my query and train the staff. A very poor result for all the irritation and time wasted.