Fnb, how can we not help you.

On the 05th of March; I, along with the staff of Gateway Mall's fnb branch, submitted the relevant ***** claim documentation to the relevant fnb ***** department. I was advised that the issue would be resolved within 7 days. It is now the 20th of March, over 2 weeks later, and I havent recieved a phone call, informing me that my claim is being attended to, not even a mere email or sms stating that my claim documentation was received. What is even more saddening is that I have been an fnb client for 10 years now. To think that for all the 120 month's bank charge deductions, I am still not a valued client. 'Fnb, how can we not help you' should become it's new slogan. Saddening.