1 reviews | Active since Feb 2018
FNB - How can we NOT help you. Excuses, Excuses, Excuses.
I have been trying for weeks to execute the changing of administrative mandate on this account all to no avail.
On [REF: ********** 3_ ********** 32], all I have received is one excuse after the other.
First it was time, now one of the documents isn't clear.
I would appreciate a call on my cell ********** 654 to clarify how this matter will be resolved
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***